Online booking and reservations: availability, booking page and reminders
Stop flicking through a diary every time someone calls to ask if a slot is free. Let customers see open times and book themselves. The Booking and reservations module tracks availability by staff, room and service, gives you an online booking page and reminds customers by SMS or WhatsApp.
Who is it for?
Any business that runs on appointments: hair and beauty salons, clinics, vets, car service centres, consultants, course providers and gyms. Hotels and tourism businesses can take reservations by room and by service too.
Working alone, you manage your own calendar. With a team, you set availability for each person, each room and each service separately.
What you can do
The module covers the whole path from a booking being made to the customer walking in.
- Set availability by staff member, room and service
- An online booking page where customers book themselves
- A booking widget you can embed on your website
- Automatic reminders by SMS and WhatsApp
- All appointments in one calendar
From booking to invoice
Whoever books gets their own card in the Customers module, so next time you see their history. Reminders go out through the same messaging layer as the Unified inbox, and replies land there as well.
Want a deposit? Send a payment link with Online payments. When the job is done, issue the invoice from Quotes and e-Invoicing. And if the customer left happy, ask for a Google review with Business profile and reviews.
On your website and in the Asist apps
Drop the booking widget onto a site built with DesignAsist or onto your existing site, and visitors book without leaving the page. Booking is one of CoSuite's shared platform services; because the Asist apps use the same service, appointments collect in one place and attach to the same customer.
Can customers book appointments themselves?
Yes. On your online booking page they see free slots, pick a service and, if you like, a staff member, and book on their own. You can embed the same widget on your website.
How are reminders sent?
Before the appointment the customer gets an SMS or WhatsApp reminder. Messages use CoSuite's messaging layer and the credit balance that is kept in one place.
Can I keep separate calendars for different staff or rooms?
You can. Availability is set per staff member, room and service, so each has its own free slots, while every appointment still shows up in one shared calendar.
Can I take a deposit for a booking?
If you also use the Online payments module, you can send the customer a payment link for the deposit. The payment appears on the same customer card as the booking.
When you're ready, so are we.
Join early access and we'll set things up together.